Returns & Exchanges
Easy steps for returns and a safe experience for every mother and baby.
How To Return or Exchange a Product
1. How to Start Your Request?
Initiate: Email us at contact@lactationstationfl.com with your Order Number and clearly state whether you are requesting a return for a refund or an exchange (including the desired size/color for the new item).
Authorization: Wait for our Return Authorization (RA) email. Items sent without an RA will not be processed.
Costs: Process by Circumstance.
Timeframe: Allow us 1-2 business days to process your request and send you the RA email and/or authorize your refund.
2. Return Method:
By Mail: Once authorized, ship the item back to us within 7 days.
Local Drop-off (Oviedo, FL): Available during business hours once authorized.
3. Refunds:
Method: Refunds are issued to your original payment method.
Timeframe: Once inspected and approved, please allow 5 business days for the credit to appear on your statement. Original shipping fees are non-refundable.
4. Return Window:
We accept returns within a 30-day window (from delivery or pickup). Please be attentive to the “damaged items” section below.
Holiday Extension: Items purchased between November 1st and December 31st are eligible for return until January 31st of the following year.
Process by Circumstance
1. Change of Mind / Exchanges: Items must be in original, sellable condition with tags/seals intact. You are responsible for return shipping costs. We recommend using a trackable shipping service.
2. Damaged, Wrong Product, or Defects: For damaged items, you have 7 days after delivery to notify us. Please include photos. We will provide a pre-paid return label and ship a replacement or issue a full refund once verified.
2.1. For Defective Electronics (e.g., Breast Pumps): To provide you with the fastest resolution, we may coordinate with the manufacturer to have a replacement sent directly to you under their warranty program.
3. Order Cancellations: Please contact us immediately if you wish to cancel your order. Once an order is processed or shipped, it follows the standard return window rules.
4. Items That Never Arrived: If your tracking shows as delivered but you haven’t received it, or if it’s lost in transit, contact us to initiate a carrier claim. Please note we are not responsible for items stolen after confirmed delivery.
5. Final Sale (No Returns): For safety reasons, opened breast pumps, nursing bras (worn), pump parts, hygiene items, and all food/consumables are final sale.
Support & Assistance
At Lactation Station Florida, we prioritize the health and safety of our community. Because many of our products are medical or personal care items, we can only accept returns on items that are unopened, unworn, and in their original packaging within 30 days of delivery or pickup.
Please note that for hygiene reasons, items such as breast pumps (if opened), pump parts, nursing bras, and consumables (teas, supplements, snacks) are Final Sale. We want to ensure every family receives products that meet the highest clinical safety standards.
Need more details?
You can find more information below in our full Return & Refund Policy.
Send Us a Message
If you couldn’t find what you were looking for or simply prefer to reach out directly, please fill out the form below. Our team will get back to you as soon as possible!
Contact Information
LACTATION STATION FLORIDA
1351 Alafaya Trail, #1005 – Oviedo, FL 32765, United States
Shop Hours:
Mon–Fri: 9am–5pm
Sat: 9am–4pm
Sun: 10am–2pm
Clinical Services by Appointment
Phone: (321) 987-5783