Return & Refund Policy

Return & Refund Policy

At Lactation Station Florida LLC, we maintain the highest safety and hygiene standards for our mothers and babies. Because many of our products are medical or personal care in nature, we have specific requirements for returns.

1. Return Window

You have 30 days from the date of delivery (for shipped orders) or the date of pickup (for local orders) to request a return. Requests made after 30 days will not be eligible for a refund or store credit.

2. Non-Returnable Items (Final Sale)

Due to health and hygiene regulations, the following items cannot be returned or exchanged once they have left our facility:

  • Breast Pumps: Any pump that has been opened, has a broken seal, or shows signs of use.

  • Personal Care: Nipple creams, nursing pads, nipple shields, and hygiene items.

  • Supplements: Any vitamins or supplements with a broken safety seal.

  • Gift Cards: All digital or physical gift card sales are final.

3. Eligible Returns

Items such as unopened breast pumps (original factory seal intact), apparel (unworn, tags attached), and accessories may be returned if they are in their original, sellable condition. Note: All returns are subject to a thorough inspection by our team before a refund is approved.

4. How to Start a Return

  1. Email contact@lactationstationfl.com with your order number and the reason for the return.

  2. Wait for our Return Authorization (RA) email before sending any items back. Items sent without an RA will not be processed.

5. Return Shipping & Fees

  • Customer Responsibility: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service.

  • Defects/Errors: If you received an incorrect or defective item, please contact us within 7 days. In these cases, we will provide a pre-paid shipping label.

  • Refunds: Original shipping fees are non-refundable.

6. Refund Processing

Once your return is inspected and approved, a refund will be issued to your original payment method. Please allow 5–10 business days for the credit to appear on your statement, depending on your bank’s processing times.